Refunds, chargebacks and captures

Refunds

Access via the Refunds tab of a payment card.

Refunds allow returning all or part of a payment to the customer. They are always linked to an existing payment.

Refund statuses

Creating a refund

From the card of a payment with Paid status:

1. Click Refund
2. Enter the amount to refund (full or partial)
3. Confirm the operation

The card displays the total amount already refunded and the remaining refundable amount. The requested amount cannot exceed the refundable amount.

Canceling a refund

A refund with Queued or Pending status can be canceled from its detail card.

Accounting entry of the refund

As soon as Mollie reports the refund as Refunded, the module writes a negative line on the Mollie bank account: the money has really left your Mollie balance, the account must reflect it.

In addition:

• an event is added on the concerned invoice(s), with the amount, the Mollie identifier and the bank line number to reconcile;
• a notification is sent to the address configured in the payment notifications, if filled in.

Up to you: the corresponding credit note is not created automatically. A partial refund does not mechanically translate into invoice lines, it is an accounting decision. Create the credit note then reconcile its payment with the bank line indicated in the event.

The entry is only created once per refund: synchronizing several times does not duplicate anything.

Chargebacks

Access: Bank > Mollie > Chargebacks

Chargebacks occur when a customer disputes a payment with their bank. Mollie automatically notifies your module via webhook.

Chargeback list

• Mollie ID (chb_xxxx)
• Associated payment
• Disputed amount
• Date of the chargeback
• Status

Chargeback card

The card displays the chargeback details:

• Amount and currency
• Reason (if provided by Mollie)
• Linked original payment
• Creation and reversal dates

Available actions:

• Refresh from Mollie - Updates the information

Warning: Chargebacks are read-only. Dispute management is done directly in the Mollie dashboard. The module automatically synchronizes updates via webhook.

Accounting entry of the chargeback

Like for a refund, the money leaves your Mollie balance: the module writes a negative line on the Mollie bank account when the chargeback opens.

If the chargeback is then reversed (dispute won), a positive offsetting line is written, the money coming back to the account. The two entries are distinct and are each created only once.

An event is added on the concerned invoice in both cases, with the bank line to reconcile.

The invoice is reopened

The money taken back by a chargeback is no longer collected: when the chargeback opens, the invoice paid by this payment is reclassified as unpaid (the Dolibarr BILL_UNPAYED trigger is fired) and receives an AC_PAYMENT_MOLLIE_KO event whose detail starts with chargeback, followed by the code and reason given by the bank (for example chargeback - AM04 - Insufficient funds). It is the same trace as a refused payment (see Payments).

• This only happens once per chargeback: if you then reclassify the invoice as paid by hand, the following synchronizations do not reopen it.
• As long as the chargeback is open, refreshing payments does not reclassify the paid invoice.
• If the chargeback is reversed (dispute won), the invoice is classified as paid again, unless an amount is still due or another chargeback is open.
• A chargeback discovered already reversed does not reopen anything.

Up to you: the original Mollie payment remains on the invoice, its remaining amount to pay therefore shows zero. Record the offsetting operation (credit note or negative payment reconciled with the chargeback's bank line) so that the amount becomes due again.

SEPA chargeback reason codes

Monitoring

The Mollie dashboard in Dolibarr displays a warning if open chargebacks require your attention. A direct link to the chargeback list is offered.

Captures

Access: Bank > Mollie > Captures

Captures concern payments with prior authorization (typically credit cards). The payment is first authorized, then captured in a second step.

How it works

1. The customer makes a payment - status Authorized
2. You check the order/delivery
3. You capture the payment - status Paid

Capture list

• Mollie ID of the capture
• Associated payment
• Amount captured
• Date of the capture

Capturing a payment

From the card of a payment with Authorized status:

1. Click Capture
2. The authorized amount is transferred

Alternatively, you can release the authorization if you do not want to capture the payment (e.g. canceled order).

Captures are read-only in the list. The capture action is done from the payment card (see Payments).