When a customer refuses payment, the information is displayed in the payment area of your document:

After checking with your customer that their account has been credited, you can restart a new 'forced' payment procedure by clicking on the “Credit card payment” button and then on the “Yes” button in the popup window.

This popup allows you to do two things: either to send your customer a qrcode/payment link so that they can make an online payment (part 1), or if a credit card imprint has been recorded on their account to make a new direct payment attempt (part 2).

You will then have additional information: